Shipping & Returns
WHICH COUNTRIES DOES CCL SHIP TO?
CCL ships worldwide. We ship on a DDU basis (Delivery Duty Unpaid), which means the customer will be liable for any local sales taxes or import duties which may be charged on the purchase. We will always seek confirmation from customers prior to dispatching their first DDU shipment to make sure they are fully aware of the DDU policy. We recommend you provide a suitable shipping address where we can obtain a signature on delivery. This address should be your billing or work address.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
All shipping is handled on an individual basis and the charges will be identified upfront prior to processing the order.
IS MY PACKAGE INSURED?
Your Cape Cobra product order is insured in transit against theft and accidental damage until it reaches the delivery address specified. Once the merchandise has been delivered and signed for, it is no longer covered by insurance.
WHAT PACKAGING WILL MY ORDER BE SHIPPED IN?
Cape Cobra products will be delivered in a Cape Cobra box, with each item individually wrapped in a Cape Cobra cotton bag to protect the skin and the hardware.
DO I NEED TO SIGN FOR MY ORDER?
All orders require a signature on delivery so please make sure you provide a suitable shipping address where you are able to sign with the name of person of whom will sign for your parcel on arrival.
WHEN WILL I RECEIVE MY ORDER?
When the product is in stock we endeavour to dispatch all orders within 2 working days. Your order will be shipped once payment has been approved and the delivery/billing address has also been verified. If you have ordered an item that is not in stock or requires customization, the waiting period can vary from 6-10 weeks depending on the needs of the order. Delivery times should be used as a guide and commence from the date of dispatch.
HOW CAN I RETURN AN ITEM?
In order to facilitate the return of faulty items email us at firstname.lastname@example.org and follow the standard returns process. Items will only be accepted as faulty if the goods are damaged or there is a manufacturing fault. Where possible items may be repaired on request but only where such items are deemed repairable. All items returned will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
WILL I RECEIVE A FULL REFUND?
Refunds will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s credit card including sales taxes for all EU country shipments excluding shipping charges. International customs duties and sales taxes are non- refundable for shipments outside the European Community (EU).