What is a stamp of Authenticity
A stamp of Authenticity identifies the product as genuine. The Cape Cobra stamp can be found in all genuine Cape Cobra products.
Does Cape Cobra have seasonal specials
Cape Cobra has seasonal sales online and in the showroom. Sales in the retail outlets are solely at the discretion of the individual retailer.
If you wish to be informed of upcoming sales and promotions, click on the Subscribe to Newsletter’ and register your details.
How can I return an item
In order to facilitate the return of faulty items email us at info@capecobra.co.za and follow the standard returns process.
Items will only be accepted as faulty if the goods are damaged or there is a manufacturing fault.Where possible items may be repaired on request but only where such items are deemed repairable. All items returned will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Is my package insured
Your Cape Cobra product order is insured in transit against theft and accidental damage until it reaches the delivery address specified. Once the merchandise has been delivered and signed for, it is no longer covered by insurance.
Can I send my purchase as a gift
If you would like to send your purchase as a gift, this can be arranged. Please inquire with a member of the Cape Cobra team on info@capecobra.co.za
What packaging will my order be shipped in
Cape Cobra products will be delivered in a Cape Cobra box, with each item individually wrapped in a Cape Cobra cotton bag to protect the skin and the hardware.
Will there be duties and taxes payable on my purchase
The total invoice paid during the purchase process includes all South African taxes and duties. Overseas consumers can reclaim the VAT payable on leaving the country.
Is my personal information kept private
We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. To process your order we will need to know your name, mailing address and email address and contact number.
How much will I be charged for shipping
All shipping is handled on an individual basis and the charges will be identified upfront prior to processing the order.
When will I receive my order
When the product is in stock we endeavour to dispatch all orders within 2 working days.
Your order will be shipped once payment has been approved and the delivery/billing address has also been verified.
If you have ordered an item that is not in stock or requires customization, the waiting period can vary from 6-10 weeks depending on the needs of the order.
Delivery times should be used as a guide and commence from the date of dispatch.
Do I need to sign for my order
All orders require a signature on delivery so please make sure you provide a suitable shipping address where you are able to sign with the name of person of whom will sign for your parcel on arrival.
Can I order by phone
To place an order by phone, please call Angelica on + 27 21 415 3440
How do i make a purchase online
- Shop by browsing through the collections.
- Click on an image to access the individual item’s product page where you will be given information on sizing, colour options and quantities remaining in stock.
- Click ‘EMAIL FOR AVAILABILITY’.
- Fill out your detail and we will endeavour to respond to your enquiry within 2 working days.
- Payment can be made by EFT (Electronic Fund Transfer) on securing availability of the product.
How do i know if an item is available
Click ‘EMAIL FOR AVAILABILITY’. A pop up window will prompt you to fill in your details and we will endeavour to respond to your enquiry within 48 hours.
